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All-in-One Troubleshooting
42 Kodak ESP 5 Printer User Guide
Corrective Action
• Replace the USB cable with a USB 2.0 compliant cable
• Restart the computer
If none of the above corrects the problem, contact Kodak support.
Device Not Recognized
Probable Cause
Any of the following can prevent your Kodak printer from reading a connected digital
camera, USB mass storage device, or memory card.
• The camera is turned OFF
• The USB connector from the camera is not fully inserted into the port
• The memory card is not completely inserted
• The memory card file system is corrupt
• More than one memory card is inserted
• The USB device is not supported
Corrective Action
• Correct any connection problems and try again
• If the memory card file system is corrupt, reformat it in your camera
• Disconnect the unsupported device
Ink Cartridge Not Recognized
Probable Cause 1
The color or black ink cartridge installed was not recognized.
Corrective Action
Install a genuine Kodak ink cartridge.
Probable Cause 2
One of the ink cartridges needs to be replaced.
Note: For optimal quality and performance, use a good-quality high
speed USB 2.0 cable. When connecting to the Kodak All-in-One
printer, use the USB ports located in the back of the computer. Any
USB 2.0 hubs that are used should be self-powered.
Warning: Generic or non-Kodak ink cartridges may not function in All-in-One
printer. Kodak recommends using genuine Kodak ink cartridges.