Filter
Top Products
Appendix A: Troubleshooting and Contact Info
xDirect User Guide 70
When you try to enter the setup mode
on the device server using the serial
port, you get no response.
The issue is most likely
something covered in the
previous problem, or possibly,
you have Caps Lock on.
Double-check everything in the problem
above. Confirm that Caps Lock is not on.
Reference
Serial Settings (on page 29) or
http://ltxfaq.custhelp.com/app/answers/list
.
Enter 1119 in the keyword search field to
retrieve the FAQ 1119 for instructions. Look
for the tutorial that is titled “Assigning an IP
address using serial” under the CoBos
tutorials.
You can ping the device server, but
not Telnet to the device server on port
9999.
There may be an IP address
conflict on your network
You are not Telneting to port
9999.
The Telnet configuration port
(9999) is disabled within the
device server security settings.
Turn the device server off and then issue
the following commands at the DOS prompt
of your computer:
ARP -D X.X.X.X (X.X.X.X is the IP of the
device server).
PING X.X.X.X (X.X.X.X is the IP of the
device server).
If you get a response, then there is a
duplicate IP address on the network. If you
do not get a response, use the serial port to
verify that Telnet is not disabled.
With DeviceInstaller, you get the
Wrong Password error when you try
to upgrade the firmware.
The file you are attempting to
load is the incorrect firmware
file for the XDIRECT.
Download the correct firmware file from the
Lantronix website.
The device server appears to be set
up correctly, but you are not
communicating with your device
attached to the device server across
the network.
If you are sure that the serial
port settings are correct, then
you may not be connecting to
the correct socket of the device
server.
Another possibility is that the
device server is not set up
correctly to make a good socket
connection to the network.
You can check to see whether there is a
socket connection to or from the XDIRECT
by looking at the Status LED.
If the Status LED is blinking consistently,
then there is a good socket connection.
If the Status LED is solid, then the socket
connection does not exist. Use the Connect
Mode option C0 for making a connection to
the XDIRECT from the network. Use
Connect Mode option C1 or C5 for a
connection to the network from the
XDIRECT.
When connecting to the Web-
Manager within the device server, the
"No Connection With The Device
Server" message displays.
Your computer is not able to
connect to port 30718 (77FEh)
on the device server.
Make sure that port 30718 (77FEh) is not
blocked with any router that you are using
on the network. Also, make sure that port
77FEh is not disabled within the Security
settings of the device server.
Problem/Message (continued) Reason Solution