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Appendix A: Troubleshooting and Contact Info
xDirect User Guide 71
Technical Support
United States
Phone: (800) 422-7044
Please check our online knowledge base or send a question to Technical Support at http://
www.lantronix.com/support.
Europe, Middle East and Africa
Phone: (33) 13-930-4172
Email: eu_techsupp@lantronix.com
or eu_support@lantronix.com
Firmware downloads, FAQs, and the most up-to-date documentation are available at http://
www.lantronix.com/support
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix model number
Lantronix serial number/MAC address
Firmware version (on the first screen shown when you Telnet to the device)
Description of the problem
Status of the unit when the problem occurred (please try to include information on user and
network activity at the time of the problem)