Lenovo X130E Laptop User Manual


 
Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty,
trained service personnel are available to provide the applicable level of service.
Engineering change management - Occasionally, there might be changes that are required after a product
has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes
(ECs) that apply to your hardware available.
The following items are not covered:
Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts
Note: All warranted parts contain a 7-character identication in the format FRU XXXXXXX.
Identication of software problem sources
Conguration of UEFI BIOS as part of an installation or upgrade
Changes, modications, or upgrades to device drivers
Installation and maintenance of network operating systems (NOS)
Installation and maintenance of application programs
For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product,
see “Warranty information” in the Safety and Warranty Guide that comes with your computer.
If possible, be near your computer when you make your call in case the technical assistance representative
needs to help you resolve a computer problem. Ensure that you have downloaded the most current drivers
and system updates, run diagnostics, and recorded information before you call. When calling for technical
assistance, have the following information available:
Machine type and model
Serial numbers of your computer, monitor, and other components, or your proof of purchase
Description of the problem
Exact wording of any error messages
Hardware and software conguration information for your system
Telephone numbers
For a list of the Lenovo Support phone numbers for your country or region, go to
http://www.lenovo.com/support/phone or refer to the Safety and Warranty Guide that comes with your
computer.
Note: Phone numbers are subject to change without notice. The latest phone numbers are available at
http://www.lenovo.com/support/phone. If the number for your country or region is not provided, contact
your Lenovo reseller or Lenovo marketing representative.
Purchasing additional services
During and after the warranty period, you can purchase additional services, such as support for Lenovo
and non-Lenovo hardware, operating systems, and application programs; network setup and conguration;
upgraded or extended hardware repair services; and custom installations. Service availability and service
name might vary by country.
For more information about these services, go to:
http://www.lenovo.com/accessories/services/index.html
Chapter 11. Getting support 153