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CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER
1 Turn the printer off.
2 Unplug the printer.
3 Check the connection between the option and the printer.
MAKE SURE THE OPTION IS INSTALLED
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not
listed, reinstall it.
MAKE SURE THE OPTION IS AVAILABLE IN THE PRINTER DRIVER
It may be necessary to manually add the option in the printer driver to make it available for print jobs. For more
information, see “Updating available options in the printer driver” on page 38.
MAKE SURE THE OPTION IS SELECTED
From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the
Chooser.
Trays / Drawers
MAKE SURE THE PAPER IS LOADED CORRECTLY
1 Open the paper tray.
2 Check for paper jams or misfeeds.
3 Make sure the paper tray closes properly.
RESET THE PRINTER
Turn the printer off. Wait 10 seconds. Turn the printer back on.
Flash memory card
Make sure the flash memory card is securely connected to the printer system board.
Hard disk with adapter
Make sure the hard disk is securely connected to the printer system board.
Troubleshooting
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