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Solving print quality problems
146
Troubleshooting
Print too light • The Toner Darkness setting
is too light, RGB Brightness
is too bright, or RGB
Contrast is too high.
• You are using paper that
does not meet the printer
specifications.
•Color Saver is On.
• Toner is low.
• A toner cartridge is
defective or has been
installed in more than one
printer.
• Select a different Toner Darkness
setting, RGB Brightness setting, or RGB
Contrast setting from the printer driver
before sending the job to print.
• Perform a Color Adjust in the Quality
Menu.
• Load paper from a new package.
• Avoid textured paper with rough finishes.
• Make sure the paper you load in the
trays is not damp.
• Make sure the printer’s paper type and
paper weight settings match the type of
paper you are using.
• Turn Color Saver off.
• Replace the toner cartridge.
Print too dark • The Toner Darkness setting
is too dark, RGB Brightness
is too dark, or RGB
Contrast is too high.
• A toner cartridge is
defective.
• Select a different Toner Darkness
setting, RGB Brightness setting, or RGB
Contrast setting from the printer driver
before sending the job to print.
• Replace the toner cartridge.
Transparency print quality is poor
(Print has inappropriate light or dark spots,
toner is smeared, horizontal or vertical light
bands appear, or color does not project.)
• You are using
transparencies that do not
meet the printer
specifications.
• The Paper Type setting for
the tray you are using is set
to something other than
Transparency.
• Use only transparencies recommended
by the printer manufacturer.
• Make sure the Paper Type setting is set
to Transparency.
Toner fog or background shading appears
on the page
• A toner cartridge is
defective or installed
incorrectly.
• The transfer belt is worn or
defective.
• A photodeveloper is worn or
defective.
• The fuser is worn or
defective.
• Toner is in the paper path.
• Reinstall or replace the cartridge.
• Replace the transfer belt.
• Replace the photodeveloper (black
alone or all other colors at once).
• Replace the fuser.
• Call for service.
Toner rubs off the paper easily when you
handle the sheets
• The Type setting is wrong
for the type of paper or
specialty media you are
using.
• The Weight setting is wrong
for the type of paper or
specialty media you are
using.
• The fuser is worn or
defective.
• Change Paper Type to match the paper
or specialty media you are using.
• Change Paper Weight from Plain to
CardStock (or other appropriate weight).
• Replace the fuser.
Gray background • The Toner Darkness setting
is too dark.
• A toner cartridge is
defective.
• Select a different Toner Darkness setting
from the printer driver before sending the
job to print.
• Replace the toner cartridge.
Symptom Cause Solution
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