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Solving print quality problems
147
Troubleshooting
Uneven print density • A toner cartridge is
defective.
• A photodeveloper is worn or
defective.
• The transfer belt is worn or
defective.
• Replace the toner cartridge.
• Replace the photodeveloper (black
alone or all other colors at once).
• Replace the transfer belt.
Characters have jagged or uneven edges A downloaded font is not
supported.
If you are using downloaded fonts, verify
the fonts are supported by the printer, the
host computer, and the software
application.
Ghost Images Toner is low. • Make sure the Paper Type setting is
correct for the paper or specialty media
you are using.
• Replace the toner cartridge.
Clipped images
(Some of the print is cut off on the sides,
top, or bottom of the paper.)
Guides in the selected tray are
set for a different size paper
than what is loaded in the tray.
Move the guides in the tray to the proper
positions for the size loaded.
Incorrect margins • Guides in the selected tray
are set for a different size
paper than what is loaded
in the tray.
• Auto size sensing is set to
off, but you loaded a
different size paper in a tray.
For example, you inserted
A4 size paper into the
selected tray but did not set
the Paper Size to A4.
• Move the guides in the tray to the proper
positions for the size loaded.
• Set the Paper Size to match the media in
the tray.
Skewed print
(Print is inappropriately slanted.)
• Guides in the selected tray
are not in the correct
position for the paper size
loaded in the tray.
• You are using paper that
does not meet the printer
specifications.
• Move the guides in the tray to the proper
positions for the size loaded.
See Media specifications.
Blank pages • Packaging material has not
been removed from one or
more toner cartridges
• Toner is low.
• One or more toner
cartridges are defective or
empty.
• Remove the packaging material from the
appropriate toner cartridge
• Remove the toner cartridge by gripping
the handles with both hands. Shake the
cartridge back and forth and reinstall it.
• Replace the defective toner cartridges.
Symptom Cause Solution
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