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Compressed images appear on prints
Note: Printing on letter-size paper using a 220-volt fuser compresses images.
Action Yes No
Step 1
a Make sure the size of the paper loaded in the tray matches the fuser
type.
Note: Use a 110-volt fuser for printing on letter-size paper and a
220-volt fuser for printing on A4‑size paper.
b Resend the print job.
Do compressed images still appear?
The problem is solved. Go to step 2.
Step 2
a Replace the fuser. For more information on installing the fuser, see
the instruction sheet that came with the part.
b Resend the print job.
Do compressed images still appear?
The problem is solved. Contact
customer
support.
Gray background on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
Check if Allow Background Removal is set to Off.
a From the General Settings menu, set Allow Background Removal to
On.
b Resend the print job.
Did the background disappear from the prints?
The problem is solved. Go to step 2.
Step 2
Adjust the toner darkness to a lighter setting.
a From the Quality Menu, select a lower value to reduce toner density.
• 4 is the factory default setting.
• If Print Mode is set to Black Only, then a setting of 5 increases toner
density and darkness for all print jobs.
b Resend the print job.
Did the background disappear from the prints?
The problem is solved. Go to step 3.
Troubleshooting 270