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Troubleshooting checklist
40
When I insert the printer software CD, nothing happens.
1 Close all open software programs.
2 Remove the printer software CD.
3 Restart your computer.
Is the printer set as the default or current printer?
To make sure that your printer is set as the default printer:
1 From the Dock, click the Print Center icon.
The Printer List dialog appears.
2 Make sure that the Z600 Series is highlighted in the list.
To make sure that your printer is set as the current printer:
1 With your document open, choose File Page Setup.
2 From the Format for pop-up menu, choose Z600 Series.
3 Click OK.
4 Choose File Print.
5 From the Printer pop-up menu, choose Z600 Series.
Is your printer directly connected to your computer? If it is connected through an external
device such as a USB hub, switch box, scanner, or fax machine, follow these corrective
steps:
1 Disconnect your printer from any external devices.
2 Connect your printer directly to your computer with a USB cable.
3 Print a test page.
a Open the printer utility by double-clicking the Z600 Series Printer folder on your
desktop, and then double-clicking Z600 Series Utility. You can also access the
Z600 Series Utility from Printer Services in the Print dialog menu.
b From the Cartridges tab, click Print Test Page.
• If the test page prints, the printer is working properly. The initial problem may
be due to your external devices, not your printer. Check the documentation
that comes with your external devices for help.
• If the test page does not print, refer to the printer software Help for further
troubleshooting information. See also “Test page does not print” on page 47.