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Clearing paper misfeeds or jams
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Clearing paper misfeeds or jams
The following topics can help you correct paper misfeeds or jams.
Paper misfeeds or multiple sheets feed
Make sure:
• The edges of your paper are not curled.
• Your paper is designed for inkjet printers.
• A piece of paper from a previous print job is not jammed.
• You do not load too much paper. Depending on the weight of the paper, you can load up to
100 sheets of paper.
• You do not force the paper into the printer.
• The paper guide is against the left edge of the paper.
• The paper guide does not cause the paper to bow.
• The printer is on a flat, level surface.
• The printer settings you have chosen are correct for the type of document you are printing.
For help, see “Printing ideas” on page 12.
Printer does not feed specialty media
Make sure:
• Your printer feeds paper without problems. Load the specialty media vertically against the
right side of the paper support. Squeeze and slide the paper guide to the left edge of the
specialty media. For help, see “Printing ideas” on page 12.
• You select the appropriate media or specialty media size. See “Page Setup dialog” on page 7
and “Print dialog” on page 8.
• You are using a specialty media size supported by your printer.
• Your software program is designed to print your specialty media. For help, check your
software program documentation.
• The specialty media is not jammed. For help, see “Printer has a paper jam” on page 50.
• Your printer is not held or paused. To check the printer status:
1 From the Dock, click the Print Center icon.
The Printer List dialog appears.
2 Make sure that the Z600 Series is highlighted in the list.
3 From the Queue, choose Start Queue, if available.