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Solving print quality problems
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• Try aligning the print cartridge nozzles. For help, see “Aligning the print cartridges” on
page 35.
• Try cleaning the print cartridge nozzles. Follow the steps in “Improving print quality” on
page 36.
Print smears on the page
• The next page exiting the printer may be smearing the ink. Remove each page as it exits the
printer, and then let it dry completely before stacking.
• Try cleaning the print cartridge nozzles. Follow the steps in “Improving print quality” on
page 36.
Printed pages have alternating bands of light and dark print (intermittent
printing)
• Change the print quality to Better or Best.
• If your printer is connected to your computer through a hub or peripheral device, such as a
scanner or fax machine, connect the printer directly to your computer with a USB cable.
• If your printer is connected to your network, connect the printer directly to your computer with
a USB cable.
Print quality is poor at the edges
Like other printers, your printer cannot print on the extreme edges of a page. Make sure margins are
set within the following settings.
Printed characters are improperly formed or misaligned
• Cancel all print jobs and print your job again. To cancel all print jobs:
1 From the Dock, click the Print Center icon.
The Printer List dialog appears.
Margin: Minimum setting:
Left and right • 6.35 mm (0.25 in.) for U.S. Letter, U.S. Legal, Banner Letter, and custom paper
sizes
• 3.175 mm (0.125 in.) for envelopes
• 3.37 mm (0.13 in.) for most paper sizes
Top • 1.7 mm (0.067 in.)
Bottom • 12.7 mm (0.5 in.) for black print jobs
• 19 mm (0.75 in.) recommended for color print jobs