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Troubleshooting
6
Troubleshooting
You can not make a call. If a call does not successfully connect, verify that you have dialed a working number and
that the far end destination is powered on and available. Verify that the network is ready
and available. Network status is indicated at all times in the status bar. If the VCS system
is connected to the local network, a green network status icon appears. A yellow or red
network status icon indicates a problem with the network connection.
The system does not work with
the remote control.
Reboot the system that is not responding to commands from the remote control.
The message “OUT OF RANGE”
appears on the screen.
This message appears when the signal from the PC (video card) is out of horizontal or
vertical frequency range of the display. See the ‘Specications’ section of this manual and
congure your display again.
The message “CHECK SIGNAL
CABLE” appears on the screen.
This message appears when the signal cable between your PC and your display is not
connected. Check the signal cable and try again.
The message “OSD LOCKED”
appears on the screen
You can secure the current control settings, so that they cannot be inadvertently
changed. You can unlock the OSD controls at any time by pushing the MENU button for
several seconds: the message “OSD UNLOCKED” will appear.
Display Position is incorrect. Press the AUTO button to automatically adjust your display image to the ideal setting.
If the results are unsatisfactory, adjust the image position using the H position and V
position icons in the on-screen display.
On the screen background,
vertical bars or stripes are visible.
Press the AUTO button to automatically adjust your display image to the ideal setting. If
the results are unsatisfactory, decrease the vertical bars or stripes using the CLOCK icon in
the on-screen display.
Any horizontal noise appearing
in any image or characters are
not clearly portrayed.
Press the AUTO button to automatically adjust your display image to the ideal setting.
If the results are unsatisfactory, decrease the horizontal bars using the PHASE icon in the
on-screen display.
Do you see an “Unrecognized
monitor, Plug&Play (VESA DDC)
monitor found” message?
Make sure you check if the video card supports Plug&Play function.