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When You Have Problems Operating the Machine
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1
Misfeeds occur frequently.
The tray's side fences
may not be locked.
• Remove the paper. See p.103 “Re-
moving Jammed Paper”.
• Check the side fences are locked.
See p.83 “Changing the Paper Size”.
Misfeeds occur frequently.
The tray's end fence may
not be set properly.
• Remove the paper. See p.103 “Re-
moving Jammed Paper”.
• Check the end fence is set properly.
See p.83 “Changing the Paper Size”.
Misfeeds occur frequently.
Paper of undetectable
size has been loaded.
• Remove the paper. See p.103 “Re-
moving Jammed Paper”.
• When loading the paper of unde-
tectable size, specify the paper size
in “Tray Paper Size”. See “Paper
Size: Tray 1-4”, General Settings
Guide and “Copy Paper”, About
This Machine.
Misfeeds occur frequently.
There is a foreign object
on the finisher tray.
• Remove the paper. See p.103 “Re-
moving Jammed Paper”.
• Do not place anything on the finish-
er tray. It may cause a paper jam.
Misfeeds occur frequently.
The staple cartridge is not
set correctly.
The Booklet Finisher SR3020 requires
the saddle stitch stapler cartridge also.
See p.98 “Adding Staples”.
Cannot print in duplex
mode.
[1 Sided Copy] is selected
for Paper Type: Tray 1-4.
Select [2 Sided Copy] for Paper Type:
Tray 1-4 See “Paper Size: Tray 1-4”,
General Settings Guide.
Cannot print in duplex
mode.
You cannot select duplex
printing if the paper type
is set to [OHP], [Thin Pa-
per], [Label Paper], [Thick
Paper 2] or [Thick Paper 3].
Select a paper type that allows duplex
printing. See “Paper Size: Tray 1-4”,
General Settings Guide.
Authentication failed. The entered login user
name or login password
is not correct.
Inquire the user administrator for the
correct login user name and login pass-
word.
Authentication failed. The machine cannot per-
form authentication.
Contact the administrator.
The selected file(s) con-
tained file(s) without ac-
cess privileges. Only
file(s) with access privi-
leges will be deleted.
You have tried to delete
files without the authori-
ty to do so.
Files can be deleted by the person who
created the file. To delete a file which
you are not authorized to delete, con-
tact the person who created the file.
Problem Cause Solution