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Troubleshooting When Using the Facsimile Function
40
3
When You Cannot Send or Receive Fax
Messages as Wanted
This section explains likely causes of and possible solutions for transmission and
reception-related problems.
❖ Transmission/Reception
❖ Transmission
Problem Cause Solution
Both transmission and re-
ceiving are impossible.
The modular cord may be
disconnected.
Make sure that the modular cord is cor-
rectly connected. See “Connecting the
Machine to a Telephone Line and Tele-
phone”, Genera Settings Guide.
Problem Cause Solution
Document appears blank
at the other end.
The original was placed
upside down.
Place it correctly. See “Placing Origi-
nals”, Copy/Document Server Refer-
ence.
Transmission failed due
to “maximum e-mail
size” error.
If the e-mail size specified
on the machine is too
large, the Internet Fax
document cannot be sent.
Set Max. E-mail Size to [Off], or set the
maximum e-mail size to a larger value.
Then, re-send the document. See “Max-
imum E-mail Size”, General Settings
Guide.
When using On Hook
Dial or Manual Dial,
“
Receiving da-
ta...
” appears and
transmission is not al-
lowed.
If the machine fails to de-
tect the size of the origi-
nal when {Start} key is
pressed, it performs a re-
ceiving operation.
Press [Scan Size], select the scan area,
and then resend the document. If you
use On Hook Dial or Manual Dial fre-
quently, it is recommended that you set
“Receive documents by pressing the
{Start} key when originals are not set.”
to “Off” in User Parameters. If this is set
to “Off”, when using Manual Dial you
cannot receive by pressing the {Start}
key. See “Parameter Settings”, General
Settings Guide.
LAN-Fax Driver does not
work.
The entered login user
name, login password, or
driver encryption key is
incorrect.
Check your login user name, login
password, or driver encryption key,
and enter them correctly. Contact the
administrator.
LAN-Fax Driver does not
work.
A high security level is
set by the extended secu-
rity function.
Contact the administrator.
To cancel a Memory
Transmission.
- Press the {Clear/Stop} key or [Stop] to
cancel the job during scanning. See
“Canceling a Transmission”, Facsimile
Reference.