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2. Troubleshooting When
Using the Copy Function
This chapter explains likely causes of and possible solutions for copier function
problems.
When a Message Appears
This section explains the machine's main messages. If other messages appear,
follow the instructions they contain.
Important
❒ For messages that are not listed here, see p.9 “When You Have Problems Op-
erating the Machine”.
Message Cause Solution
Cannot detect
original size.
Improper original is
placed.
Select paper manually, not in Auto Pa-
per Select mode, and do not use Auto
Reduce/Enlarge function. See “Sizes
difficult to detect”, Copy/Document
Server Reference.
Cannot detect
original size.
Improper original is
placed.
Place the original on the exposure glass.
See “Placing Originals on the Exposure
Glass” and “Sizes difficult to detect”,
Copy/Document Server Reference.
Cannot detect
original size.
Original is not placed. Place your originals.
Check original
orientation.
Original is not placed in a
proper orientation.
Change the orientation of the original.
Check paper size.
Improper paper size is
set.
If you press the {Start} key, copy will
start onto the selected paper.
Rotate Sort is
not available
with this paper
size.
A size of paper for which
Rotate Sort is not avail-
able is selected.
Select the proper paper size. See “Sort”,
Copy/Document Server Reference.
Duplex is not
available with
this paper size.
A paper size not available
in Duplex mode has been
selected.
The following paper sizes are available
for Duplex mode: A3L, B4L, A4KL,
B5KL, A5K, 11”×17”L, Legal
(8
1
/
2
”×14”)L, 8
1
/
4
”×14”L, Letter
(8
1
/
2
”×11”)KL, Executive
(7
1
/
4
”×10
1
/
2
”)KL, F/GL (8”×13”)L,
Foolscap (8”×13”)L, Folio
(8
1
/
4
”×13”)L, 11”×15”L, 10”×14”L,
8”×10”L, 8KL, 16KKL. Select one of
these sizes.