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Troubleshooting When Using the Printer Function
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If the problem cannot be solved, contact your service representative.
PDF files do not print
out/cannot perform
[PDF Direct Print].
PDF files are pass-
word-protected.
To print password-protected PDF files, enter
the password in the [PDF Menu] or on Web Im-
age Monitor.
• For details about [PDF Menu], see “PDF
Menu”, General Settings Guide.
• For details about Web Image Monitor, see
the Web Image Monitor Help.
PDF files do not print
out/cannot perform
[PDF Direct Print].
PDF files cannot be
printed if they are
print-disabled in PDF
file security setting.
Change the PDF file security setting.
PDF files do not print
out/cannot perform
[PDF Direct Print].
High compression
PDF files created us-
ing the machine's
scanner function can-
not print directly.
Open the application used to create the PDF,
and then print the file using the application's
driver.
Re-save the file in normal (non-compressed)
PDF format.
Some types of High Compression PDF files are
not supported. Consult your sales representa-
tive about the supported file types.
[PDF Direct Print] pro-
duces strange or mal-
formed characters.
Fonts were not em-
bedded.
Embed fonts in the PDF file you want to print
and then print.
Printing by Bluetooth
is slow.
The number of jobs
exceeds the capacity
of the machine.
Reduce the number of jobs.
Printing by Bluetooth
is slow.
• A communication
error might have
occurred.
• Interference from
IEEE 802.11b
(wireless LAN)
devices can reduce
communication
speed.
• Bluetooth trans-
mission speeds are
not high.
• Remove the machine from close proximity
with IEEE 802.11b wireless LAN devices.
• If there are active IEEE 802.11b wireless
LAN devices or other Bluetooth devices
nearby, relocate the machine or disable
those devices.
Problem Cause Solution