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Troubleshooting When Using the Copy Function
28
2
❖ Duplex
Problem Cause Solution
Cannot print in duplex
mode.
You have loaded paper
on the bypass tray.
Remove paper loaded on the bypass
tray. Load paper in another tray.
Cannot print in duplex
mode.
You have loaded paper
exceeding 169 g/m
2
.
Change the paper.
Cannot print in duplex
mode.
You have selected a tray
which is set to [1 Sided
Copy] in [Tray Paper Set-
tings] in [System Settings].
Set the tray to [2 Sided Copy] in [Tray Pa-
per Settings] in [System Settings]. See
“System Settings”, General Settings
Guide.
Copies are not in correct
order.
You placed the originals
in the incorrect order.
When placing a stack of originals in the
ADF, the last page should be on the bot-
tom.
If you place an original on the exposure
glass, start with the first page to be cop-
ied.
When using Duplex,
copy is made Top to Bot-
tom even though [Top to
Top] is selected.
You placed the originals
in the wrong orientation.
Place the original in the correct orienta-
tion. See “Original Orientation”,
Copy/Document Server Reference.