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Troubleshooting When Using the Facsimile Function
38
3
Check whether
there are any
network problems.
{15-03}
No machine e-mail ad-
dress is programmed.
• Check that the machine e-mail ad-
dress is correctly programmed us-
ing File Transfer under System
Settings. See “File Transfer”, Gener-
al Settings Guide. You can also use
the Web Image Monitor for confir-
mation. See the Web Image Moni-
tor's Help.
Check whether
there are any
network problems.
{15-11}
Cannot find the DNS
server or POP3/IMAP4
server.
• Check that the DNS server IPv4 ad-
dress is correctly programmed us-
ing Web Image Monitor. See the
Web Image Monitor's Help.
• Check that the DNS server is cor-
rectly programmed using Web Im-
age Monitor. See the Web Image
Monitor's Help.
• Check that the host name or IPv4
address of the POP3/IMAP4 server
is correctly programmed using Web
Image Monitor. See the Web Image
Monitor's Help.
• Check that the POP3/IMAP4 server
is correctly programmed using Web
Image Monitor. See the Web Image
Monitor's Help.
• Check that the LAN cable is correct-
ly connected to the machine.
• Consult the administrator.
Check whether
there are any
network problems.
{15-12}
Cannot log on to the
POP3/IMAP4 server.
• Check that the user name and pass-
word of the E-mail Account are cor-
rectly programmed from File
Transfer under System Settings. See
“File Transfer Settings”, General
Settings Guide. You can also use the
Web Image Monitor for confirma-
tion. See the Web Image Monitor's
Help.
• Check that the user name and pass-
word for POP before SMTP authen-
tication are correctly programmed
from File Transfer under System
Settings. See “File Transfer Set-
tings”, General Settings Guide. You
can also use the Web Image Monitor
for confirmation. See the Web Image
Monitor's Help.
• Consult the administrator.
Message Cause Solution