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Appendix
B
Troubleshooting and Support
Motion Computing M1200 and M1300 Tablet PC User Guide vii
Appendix
B
Troubleshooting and Support
All Motion Computing Tablet PCs have passed a rigorous series of
performance and quality-control tests, but now and then a problem may
occur. If you don’t see a solution among the following system and software
issues, check the Support Options listed at the end of this chapter or go to
our website at www.motioncomputing.com/support.
SOLUTIONS
PROBLEM
CAUSE SOLUTION
POWER
The Tablet PC won’t start when I
slide the Power switch.
The Power switch hasn’t been
fully engaged.
Slide and hold the Power switch
for at least a half-second, but no
more than three seconds.
Fully discharged battery or no
battery and no AC power.
Connect the AC adapter to
operate the Tablet PC and charge
the battery.
The Tablet PC won’t shut down. An application has locked up the
Tablet PC.
Slide and hold the Power switch
for at least 5 seconds to force a
shutdown of the Tablet PC.
The Tablet PC won’t enter
Hibernation mode.
Hibernation isn’t enabled. Enable Hibernation through Power
Option Properties.
The Tablet PC won’t come out of
Hibernation mode when running
on battery power.
Fully discharged battery and no
AC power.
Connect the AC adapter to
provide power to the Tablet PC
and charge the battery.