Filter
Top Products
~36~
Appendix A Troubleshooting
Basically, to have data communication work, many things are involved. The
following picture will help user to inspect where the problem is.
The philosophy for quickly solving a communication problem lies in isolation
of the real question point. Communications would fail if any point on the way
from AP 1 to AP 2 went wrong. The error (messages) could only be the clue
to the solution but may not be the final answer. Even same error symptom
may result from totally different cause(s).
Common problems and possible solutions are listed below. If user still has
problems, contact the dealer or Moxa for help. Or report it using "Problem
Report Form" to the dealer at once for technical support.
OS
Driver
AP 1
API
OS
Driver
AP 2
API
MDMMDM
or
PC 1
With
Serial Board
PC 2
With
Serial Board
Serial Port
Serial Port