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Problem Report Form
Customer name:
Company:
Email: Date:
Tel: Fax:
Moxa product: o C320 series o C218 series o C360
o C102 family o C104 family o C168 family
Moxa device driver version: _____________
Moxa hardware settings: memory (I/O) base address ____________ IRQ _________
Operating System: o DOS o Windows 3.x o Windows 95
(with version) o Windows NT o OS/2
o SCO UNIX 3.2.4 o SCO OpenServer Rel. 5 o SCO Xenix
o SVR4.2 UNIX o UnixWare o Solaris x86
o Linux o QNX o FreeBSD
o Others ______________
Which BIOS Shadow RAM Enabled: o C8000 o CC000 o D0000
o D4000 o D8000 o DC000
Memory management software under DOS CONFIG.SYS: o EMM386 o QEMM386
o None
PC Host CPU: o Pentium o 80486 o 80386
Speed: _____ MHz
LAN card: o None o Yes, memory base addr. _______ I/O base addr.___ IRQ ____
SCSI card: o None o Yes, memory base addr. _______ I/O base addr. ___ IRQ ____
SOUND card: o None o Yes, memory base addr. _______ I/O base addr. ___ IRQ ____
Others : o None o Yes, memory base addr. _______ I/O base addr. ___ IRQ ____
Problem description:
o Board not found. o Board found, but can't transfer data.
o Can transfer data, but lose data o Can transfer data but with garbled data.
o Others. Detailed error message description is recommended: