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WARRANTY
Moxa guarantees its products against defective materials and workmanship for a
period of one year from the day the original buyer receives the product. In the
event that this product fails to be in good working order during this twelve-
month warranty period, the Dealer and the manufacturer will repair or replace
this product at no additional cost to the customer.
This guarantee does not apply to products which have been repaired or altered
by other manufacturers. Moxa neither assumes nor authorizes any liability in
connection with the sale, installation or use of its products.
RETURN PROCEDURE
For product repair, exchange or refund, the customer must:
v Provide evidence of original purchase.
v Obtain a Product Return Agreement (PRA) from the sales representative or
dealer.
v Fill out the Problem Report Form (PRF) as detailed as possible for shorter
product repair time.
v Carefully pack the product in anti-static package, and send it, pre-paid, to
the dealer. The PRA should show on the outside of the package. Include a
description of the problem along with the return address and telephone
number of a technical contact.