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MultiModemISI Hybrid Series, ISIHI-2S 119
Chapter 7—Service, Warranty, and Technical/BBS
Service
Multi-Tech has an excellent staff of technical support personnel available to help you get
the most out of your Multi-Tech product. If you have any questions about the operation of
this unit, call Technical Support at (612) 717-5863. Model and serial numbers are located
on the Multi-Tech label on the component side of your ISIHI-2S. To display the firmware
version, type ATI1 in terminal mode. Software versions are printed on the diskette labels.
Before calling Technical Support, please note the status of your equipment. Include
screen messages, diagnostic test results, problems with a specific application, etc.
If your tech support specialist decides that service is required, your ISIHI-2S may be sent
(freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech
Systems (within North America).
Include the following with your ISIHI-2S:
• A description of the problem
• Return billing and return shipping addresses
• Contact name and phone number
• Check or purchase order number for payment if the ISIHI-2S is out of warranty (The
standard repair charge is $95. This price is valid at the time of this publication but could
change in the future. Check with your technical support specialist.)
• If possible, note the name of the technical support specialist with whom you spoke
If you need to inquire about the status of the returned product, be prepared to provide the
serial number (located on the Multi-Tech label on the component side of the card) of the
product sent.
Send the ISIHI-2S to: Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
ATTN: Service or Repairs
The Multi-Tech BBS
Multi-Tech maintains a bulletin board system (BBS) for its customers, which includes
information on new products, product upgrade data, problem-solving tips, and a message
service for requesting additional information. The phone number for the Multi-Tech BBS
is (612) 785-3702. The BBS can be accessed by any asynchronous modem operating at
1200 bps to 33,600 bps at a setting of 8 bits, no parity, and 1 stop bit (8-N-1).
To log on to the Multi-Tech BBS:
1. Set your communications program to 8-N-1.
2. Dial our BBS at +(612) 785-3702.
3. At the prompts, enter your first name, last name, and password. Then press
RETURN. If you are a first time caller, the BBS asks if your name is spelled correctly.
If you answer yes, a questionnaire appears. You must complete the questionnaire to
use the BBS on your first call.
4. Press RETURN until the Main Menu appears. In the Main Menu you have access to
three areas: the Files Menu, the Message Menu, and Bulletins. For help with menu
commands, enter a question mark (?).