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72 _Troubleshooting
CLEARING PAPER JAMS
When a paper jam occurs, the warning message appears on the display
screen. Refer to the table below to locate and clear the paper jam.
In the paper feed area
If paper is jammed in the paper feed area, follow the next steps to release
the jammed paper.
1. Using the handle, completely open the front cover.
2. Carefully remove the paper by pulling in the direction as shown below.
Go to step 7.
If you cannot find the jammed paper, or if there is any resistance
removing the paper, stop pulling, and go to step 3.
3. Close the front cover.
4. Pull the tray open.
5. Remove the jammed paper by gently pulling it straight out as shown
below.
MESSAGE LOCATION OF JAM GO TO
MP Tray
Paper Jam 0
In the multi purpose tray Page 73
Tray 2
Paper jam 0
In the optional tray Page 76
Paper Jam 0
Open/Close Door
In the paper feed area or
inside the machine
Page 72, Page 74
Paper Jam 1
Open/Close Door
Inside the machine Page 72, Page 74
Paper Jam 2
Check Inside
Inside the machine or in
the fuser area
Page 72, Page 74
Reverse Jam 0
Check Inside
In the fuser area or in the
cover of reverse unit area
Page 72, Page 74
Reverse Jam 1
Check Inside
In the rear cover or in the
cover of reverse unit area
Page 72, Page 75
Remove Paper
in Rear Cover
Inside rear cover Page 75
Duplex Jam 0
Check Inside
Inside the machine Page 72
Duplex Jam 1
Open/Close Door
In the paper feed area or
inside the machine
Page 72, Page 74
Some messages may not appear in the display depending on options
or models.
To avoid tearing the paper, pull the jammed paper out gently and
slowly. Follow the instructions in the following sections to clear the
jam.
• Do not touch the green surface, the OPC drum or the front of
each toner cartridge, with your hands or any other material.
Use the handle on each cartridge in order to avoid touching
this area.
• Be careful not to scratch the surface of the paper transfer belt.
• If you leave the front cover open for more than a few minutes,
the OPC drum can be exposed to light. This will cause
damage to the OPC drum. Close the front cover should the
installation need to be halted for any reason.