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CHAPTER 5 FEATURE DESCRIPTION
NEAX 2000 IPS General Description Page 135
NDA-24345, Issue 3
Trunk-to-Trunk Connection
This feature provides any station user with the ability to conference together two outside trunk calls
and abandon the connection without dropping the Trunk-to-Trunk Connection.
Uniform Call Distribution (UCD)
The Uniform Call Distribution (UCD) feature permits incoming calls to terminate to a prearranged
group of stations. Calls are distributed in the order of arrival to idle terminals within the group, based
on which terminal has been idle the longest period of time. Stations may log on/log off from the
UCD group. Supervisor stations may monitor conversations of agents.
Busy In/Busy Out-UCD
This feature allows an agent in a UCD group to log their station onto or off of the group. This
allows the system to control whether a call directed to the pilot number of the UCD group goes
to that station or not. This prevents incoming calls from being directed to stations at which no
agent is available.
Call Waiting Indication-UCD
This feature provides a visual indication when an incoming call to a UCD group is placed in
queue, due to an “all agents busy” condition. An external relay controlled indicator or an LED
on a Multiline Terminal can be used to provide Call Waiting Indication.
Delay Announcement-UCD
This feature allows the system to provide a recorded announcement to an incoming caller placed
in queue to a UCD group. A single announcement, or two separate announcements, can be
provided.
Hunt Past No Answer-UCD
This feature allows calls targeted at a UCD group to hunt past an agents station, after a no
answer condition, if the agent forgets to log off of the group and the agent is unable (or not
available) to answer the call.
Immediate Overflow-UCD
This feature allows a call directed to a UCD group to immediately overflow to another UCD
group, upon encountering an “all agents busy” condition.
Priority Queuing-UCD
This feature allows the system to prioritize incoming calls by trunk route and on a per station
basis, when the call enters a UCD queue. When a call is a considered as priority it is placed at
the beginning of the queue.
Queue Size Control-UCD
On incoming DID/Tie line calls, the system can be assigned a threshold that limits the number of
calls in queue. When the queue size threshold is exceeded, incoming callers are connected to
busy tone.
Silent Monitor-UCD
This feature provides the UCD group supervisor with the ability to monitor a call to a UCD
agent. The silent monitor function gives no indication (as an option) to either the agent or the
calling party.