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Getting Service and Support 11-3
Web Site
If you have a modem or are connected to a network, you can access the NEC
Computers web site. You can do this through a commercial online service or through
your Internet account. The web site contains general information about NEC
Computers and its products, press releases, reviews, a reseller locator, and service and
support information.
Look in the Service and Support area for the following:
! technical documentation, including Frequently Asked Questions, reference manuals,
and warranty information
! BIOS updates, drivers, and Setup Disk files to download
! contact information, including telephone numbers for Technical Support and links
to vendor web sites
! an automated email form for your technical support questions
! a password-accessible area for resellers
To access The NEC Computers Home Page, enter the following Internet Uniform
Resource Locator (URL) in your browser:
http://www.neccomp.com/
To access The NEC Computers Support Page, enter the following Internet Uniform
Resource Locator (URL) in your browser:
http://support.neccomp.com/
FTP Site
Use the Internet to access the NEC Computers FTP (file transfer protocol) site to
download various files (video drivers, printer drivers, BIOS updates, and Setup Disk
files). The files are essentially the same files as on the NEC Computers web site.
To access The NEC Computers FTP site, enter the following Internet ftp address
through your service:
ftp.neccsdeast.com/pub
Once in the FTP site, select the pubs directory link and follow the links to choose and
download the file(s) you want.