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11-4 Getting Service and Support
Support Services
NEC Computers also offers direct technical support through Support Services. (NEC
Computers Support Services is for U.S. and Canadian customers only; international
customers should contact the local NEC office or dealer for the support and service
available in their country.)
Direct assistance is available 24 hours a day, 7 days a week. Call the NEC Computers
Support Services, toll free, at
800-632-4525
(U.S. and Canada only) for the following
support and to find out about the extended service programs available for purchase.
! System hardware — toll-free phone support is limited to the length of the three-year
limited warranty.
! Preinstalled software — toll-free phone support for 90 days from the time of your
first call to the Support Services.
Please have available your system’s name, model number, serial number, and as much
information as possible about your system’s problem before calling.
For outside the U.S. or Canada, please contact your local NEC office or dealer for the
support and service available in your country.
Email/Fax to Support Services
The NEC Computers Support Services offers technical support by email if you have
Internet access. The email address is:
tech-support@nec-computers.com
You can also fax technical questions to Support Services if you have access to a fax
machine or fax/modem. The fax number is:
801-579-1552
When using the email or fax support service, you should include the word “notebook”
in the subject field for prompt response from the appropriate technical person.
You should provide as much specific information about your questions as possible.
Also, if you are sending a fax, please include your voice telephone number, fax
number, model number and system serial number with the question. You will receive a
response to your questions within one business day.