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Troubleshooting
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D6300 WiFi DSL Modem Router
• If you want to view the wireless settings for the WiFi modem router, use an Ethernet cable
to connect a computer to a LAN port on the WiFi modem router. Then log in to the WiFi
modem router and select Setup > Wireless Settings see (
Basic Wireless Settings on
page 37).
Note: Be sure to click Apply if you made changes.
Wireless Signal Strength
If your wireless device finds your network, but the signal strength is weak, check these
conditions:
• Is your WiFi modem router too far from your computer, or too close? Place your computer
near the WiFi modem router, but at least 6 feet away, and see whether the signal strength
improves.
• Is your wireless signal blocked by objects between the WiFi modem router and your
computer?
Restore the Factory Settings and Password
This section explains how to restore the factory settings, changing the WiFi modem router’s
administration password back to password. You can erase the current configuration and
restore factory defaults in two ways:
• Use the Erase function of the WiFi modem router (see Erase on page 91).
• Use the Restore Factory Settings button on the back of the WiFi modem router. See
Factory Settings on page 131. If you restore the factory settings and the WiFi modem
router fails to restart, or the green Power LED continues to blink, the unit might be
defective. If the error persists, you might have a hardware problem and should contact
technical support at
http://www.netgear.com/support.
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to
the designated device. The device then responds with an echo reply. You can easily
troubleshoot a network by using the ping utility in your computer or workstation.
Test the LAN Path to Your Router
You can ping the WiFi modem router from your computer to verify that the LAN path to your
WiFi modem router is set up correctly.