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Troubleshooting
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AC1750 Smart WiFi Router
Troubleshoot with the LEDs
By default, the router is set with standard LED settings. If you disabled blinking for the LEDs
or turned off all LEDs except the Power LED, you must return the LEDs to their standard
settings for troubleshooting. For information about controlling the LED settings, see Disable
LED Blinking or Turn Off LEDs on page 107.
Standard LED Behavior When the Router Is Powered On
After you turn on power to the router, verify that the following sequence of events occurs:
1. When power is first applied, verify that the Power LED
is lit.
2. After approximately 2 minutes, verify the following:
• The Power LED is solid white.
• The Internet LED is lit.
• The WiFi LED is lit unless you turned of
f the wireless radio.
You can use the LEDs on the front panel of the router for troubleshooting.
Power LED Is Off or Blinking
Do the following:
• Make sure that the power adapter is securely connected to your router and securely
connected to a working power outlet.
• Check that you are using the power adapter that NETGEAR supplied for this product.
• If the Power LED blinks slowly and continuously
, the router firmware is corrupted. This
can happen if a firmware upgrade is interrupted, or if the router detects a problem with the
firmware. If the error persists, this indicates a hardware problem. For recovery
instructions, or help with a hardware problem, contact technical support at
www.netgear.com/support.
Power LED Stays Amber
When the router is turned on, the Power LED lights amber for about 2 minutes and then turns
white. If the LED does not turn white, a problem occurred in the router.
If the Power LED is still amber one minute after you turn on power to the router, do the
following:
1. Turn off the power and then turn it back on to see if the router recovers.
2. Press and hold the Reset button to return the router to its factory settings.
See Troubleshoot Your Network Using the Ping Utility on page 174.
If the error persists, a hardware problem might be the cause. Contact technical support at
www.netgear.com/support.