NETGEAR STM150EW3-100NAS Switch User Manual


 
ProSecure Web/Email Security Threat Management Appliance STM150 Reference Manual
Monitoring System Performance 5-13
v1.1, March 2009
If NETGEAR support cannot access your the STM150 remotely, you may be asked to save a log
file to your computer and then email it to NETGEAR for analysis. If asked to do so, log into the
STM150 Web interface, go to Monitoring > Diagnostics > Gather Important Log Information
and click Download Now. Save the file to a local hard drive and send it by email to NETGEAR
support for analysis.
Working with Hot Fixes
Netgear may release hot fixes or patches if certain problems are found in any software release.
Whenever a hot fix is available, install it immediately to ensure optimum performance of your
STM150 appliance. Hot fixes may be released through NETGEAR resellers or on the NETGEAR
Web site.
The details of installed Hot Fixs are displayed on the Support > Hot Fixes page:
Installed At - The date and time in which the hot fix was installed into the system.
Component - The component in which the hot fix patches.
Base Version - The base software version for a particular hot fix.
Hot Fix Name - The name of the hot fix.
To install a hot fix:
1. Obtain the hot fix from Netgear or its authorized reseller.
2. Save the hot fix file on the computer that you are using to access the STM150 Web interface.
3. Log on.
4. Go to Support > Hot Fixes.
Figure 5-7