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Troubleshooting A-169
How to reset the router to factory defaults
Lose your password? This section shows how to reset the router so that you can access the console screens
once again. Keep in mind that all of your connection profiles and settings will need to be reconfigured.
If you don't have a password, the only way to get back into the Netopia R910 is the following:
1. Turn the router upside down.
2. Referring to the diagram below, find the paper clip size Reset Switch slot.
3. Carefully insert the larger end of a standard size paper clip until you contact the internal Reset Switch. (No
need to unwind the paper clip.)
4. Press this switch.
5. This will reset the unit to factory defaults and you will now be able to reprogram the router.
Power outages
If you suspect that power was restored after a power outage and the Netopia R910 is connected to a remote
site, you may need to switch the Netopia R910 off and then back on again. After temporary power outages, a
connection that still seems to be up may actually be disconnected. Rebooting the router should reestablish the
connection.
Reset Switch Slot