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A-170 User’s Reference Guide
Technical support
Netopia, Inc. is committed to providing its customers with reliable products and documentation, backed by
excellent technical support.
Before contacting Netopia
Look in this guide for a solution to your problem. You may find a solution in this troubleshooting appendix or in
other sections. Check the index for a reference to the topic of concern. If you cannot find a solution, complete
the environment profile below before contacting Netopia technical support.
Environment profile
■ Locate the Netopia R910’s model number, product serial number, and firmware version. The serial number
is on the bottom of the router, along with the model number. The firmware version appears in the Netopia
R910’s Main Menu screen.
Model number:
Serial number:
Firmware version:
■ What kind of local network(s) do you have, with how many devices?
Ethernet
LocalTalk
EtherTalk
TCP/IP
Other:
How to reach us
We can help you with your problem more effectively if you have completed the environment profile in the
previous section. If you contact us by telephone, please be ready to supply Netopia Technical Support with the
information you used to configure the Netopia R910. Also, please be at the site of the problem and prepared to
reproduce it and to try some troubleshooting steps.
When you are prepared, contact Netopia Customer Service by e-mail, telephone, fax, or post:
Internet: techsports@netopia.com (for technical support)
info@netopia.com (for general information)
Phone: 1 800-782-6449
Fax: 1 510-814-5023
Netopia, Inc.
Customer Service
2470 Mariner Square Loop
Alameda, California 94501
USA
Netopia Bulletin Board Service: 1 510-865-1321