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Customer Profile
Nortel Networks is able to offer a messaging
solution for every customer requirement, from a
small 20 user greenfield site, up to one single
CallPilot system serving up to a 20,000 user
multi-site corporation using IP Telephony.
Defining needs
• Do you use a traditional Meridian 1 business
communications system, and IP enabled Meridian
1 or a Succession CSE 1000 call server?
• Are you planning to upgrade your voice
messaging system?
• Do you frequently use transient, temporary or
mobile workers?
• Do you require confidential, person-to-person
message transmissions?
• Are you interested in implementing the
latest technologies?
Typical Applications
All employees can benefit from the implementation
of CallPilot. Typical applications include head-offices
and branch offices in the finance, government,
healthcare and transportation sectors.
Productivity enhancements will be immediately
apparent with mobile workforces eg sales and
support teams.
Key Points
• Increased productivity
• Lower total cost of ownership
• Seamless integration, provides a single mailbox
for voice, fax and email messages
• Supports conventional touch-tone commands as
well as a convenient and easy-to-use Speech
Activated Messaging interface
• Offers practical Unified Messaging on the desktop
using either the email or web client
• Includes web based and centralised system
management tools to maintain low Total Cost
of Ownership
• Complies with industry standards to fit in with
existing customer IT and telecom environments
Features and Benefits
• Simplified usage - reduces training and increases
productivity, uses the same Telephone User
Interface (TUI) commands as Meridian Mail to
ensure ease of transition between the two
systems.
• Playback messages - through the PC, Web or
telephone, “anything, anytime, anywhere”.
• Digital networking - saves transmission costs.
• Unified Messaging - gives users the ability to
merge voice, fax and email messages into a single
interface, easily managed with Lotus Notes,
Microsoft Exchange/Outlook and Novell
Messaging - CallPilot Unified Messaging
153
Messaging – CallPilot
Unified Messaging
Overview
CallPilot is a Unified Messaging tool that brings together voicemail, email and fax to create a personalised,
feature-rich communications and message management system. CallPilot incorporates the latest technology
including advanced Speech Activated Messaging and Email-by-Phone. This enables access to emails using the
Telephone User Interface (TUI) through either voice commands or Dual Tone Multi Frequency (DTMF) tones
from virtually anywhere. CallPilot builds on the customer-driven functionality of proven Nortel Networks
messaging products and adds graphical user interfaces to make system management easy and effective.
The CallPilot portfolio includes CallPilot Release 2.0, CallPilot Mini, CallPilot 100/150 for Norstar and CallPilot as
an integrated version for BCM (Business Communication Manager).