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Features and Benefits
Symposium Meridian LINK Services is based on
Symposium Call Centre Server Release 4.0. It is an
intelligent signalling link offering host application
access to Meridian 1 call processing functions. It is an
important element of the Meridian 1 solution as it
provides a Computer Telephony Interface (CTI) to
powerful, service enhancing third party applications.
Examples may include IBM CallPath and Genesys CTI
applications. (Nortel Networks also offer a fully
integrated, pre-packaged CT middleware solution -
Symposium TAPI Service Provider.)
Symposium Meridian LINK Services is available as a
no charge feature when purchasing Symposium Call
Centre Server or Symposium Express Call Centre
with a minimum agent quantity (dependent on
region). It can run as a software-only product
running on a standard Microsoft Windows NT/2000
Server
• Information such as the calling party’s telephone
number (CLID) and the number the caller dialled
(DNIS) are passed via LINK to the external
computer or IVR
• TAPI Enabler: LINK enables TAPI Service Provider to
deliver comprehensive support of Symposium
Link call processing features as well as Call Centre
agent functions
• LINK integrates Meridian 1 telephony with
Meridian Mail voice processing capabilities for
host applications to play messages and collect
information from a caller
• Host Enhanced Routing (HER), allows a host
application to route an incoming call before a call
is terminated at a resource, or provide a call
treatment (music, ringback or silence), before
routing the call. A resource can be a Control DN
(CDN). The minimum CCS 200 agent increment
package is required for HER
• Agent ID in Agent Login Message
• Dialled Number Identification Service (DNIS) Digit
Expansion to 31 digits
• Based on Symposium Call Centre Server Release 4.x
• Call Control functionality is equivalent to
Meridian Link 5C
• Capacity of 16,000 calls per hour
• Host Enhanced Voice Processing (HEVP)
functionality is no longer supported
170
Symposium Meridian LINK Services
Ordering Information
For further information, please contact your local Nortel Networks Representative.