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IP Contact Centre Solution
PSTN
VoIP
Enterprise
LAN/WAN
Agent in Main Call Centre Site
Meridian 1
Symposium Call Center or
Symposium Express Call Center
i2050 Soft Phone
Home Worker
Remote Office 9150
Internet Gateways
Branch Office
i2004 Internet Phone
Flexible Agent Location
PSTN
Enterprise
LAN/WAN
End User Access
Management
Gateways
Communication Server
Symposium Call Center or
Symposium Express Call Center
Figure 1: Nortel Networks Meridian 1 IP Contact Centre Solution
Figure 2: Succession Communication Server for Enterprise 1000 (CSE1000) Solution
Nortel Networks IP Contact Centre Solution Building Blocks
The Nortel Networks IP Contact Centre solutions leverage existing and new products in the Nortel Networks
Enterprise portfolio. The underlying network infrastructure in the contact centre can be built on a choice of
IP or TDM technology.