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Symposium Web Client
175
• Increased Security – web clients now can be
separated from the application server and
Symposium Call Centre server by a firewall
• Improved User Management - drag and drop
agent re-assignments have been added to save
time and simplify supervisor assignments
• Enhanced Service Bureau Support – real-time and
historical reports can be partitioned for a service
bureau environment (please note that
administrative functions are not partitioned, but
they are restricted by access classes)
• Historical Reporting – centralised reporting
enables sharing of public reports and email
notifications on the completion of
scheduled reports
• Increased Number of Client Sessions – With Web
Client you can have more than 100 clients
monitoring and managing the contact centre. The
number of client sessions is based on the sizing of
the Web Client application server
Ordering Information
For further information, please contact your local Nortel Networks Representative.