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Understanding Enterprise Edge Attendant Console 13
P0908544 Issue 01 Enterprise Edge Attendant Console User Guide
Attractiveness of PC compatibility
Enterprise Edge Attendant Console combines telecommunications with personal
computing to make the attendant’s job easier, faster and more efficient.
Attendant types
Each PC that has the Attendant component installed is set up to handle calls either
as a main attendant, overflow attendant, backup attendant or assistant attendant.
Each attendant type gives you flexibility in responding to calls. This ensures that all
calls can be handled in a professional and timely manner. For detailed information
about attendant setups, refer to Types of attendant setups on page 17.
Overflow attendant Overflow calls are transferred to an overflow attendant.
Consequently, calls are not lost during busy periods.
Reports Enterprise Edge Attendant Console gives you reports that help
you obtain information such as the number of incoming calls
and who answers the calls. This information shows the calling
trends in the business and the performance of the telephone
system.
Ability to handle growth A one-time purchase of Enterprise Edge Attendant Console is
often all that is needed. If you want to add more attendant
positions as the company grows, Enterprise Edge Attendant
Console is easily expandable.
Use of existing hardware There is no need for you to purchase additional dedicated
hardware to obtain the power of Enterprise Edge Attendant
Console. If you have the minimum computer requirements, all
you need is the software and a hardware enabler that allows
your computer to communicate with the Enterprise Edge server.
Multi-tasking Enterprise Edge Attendant Console works in a multi-tasking
environment. You can use your PC for other tasks such as word
processing in addition to attending to calls. You can quickly
switch from PC tasks to the Attendant window if there is an
incoming call.