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Handling calls 61
P0908544 Issue 01 Enterprise Edge Attendant Console User Guide
To send the caller to Enterprise Edge Voice Messaging:
1. Press the VM display button on the telephone.
The call automatically transfers to the called person’s voice message mailbox.
To join the caller with another call:
1. Press the Join display button to conference the caller in with your current
call.
The called person can see the caller’s name or Caller ID name in the display
area of the Enterprise Edge telephone and decide whether to join the caller
with the current call.
To send the call to the attendant who asks the caller if they want to interrupt:
1. Press the IntAct display button. This delivers a pre-set message to the
attendant who asks the caller if they want to interrupt the employee.
2. If yes, the attendant transfers the call back to the employee.
3. The calling party’s name appears in the Enterprise Edge telephone display area
of the called person’s telephone for approximately 20 seconds. To pick up the
call that the attendant transfers back, press the Ta l k display button.
To send the caller to an Assistant extension:
1. Press the Assist display button. This delivers a pre-set message to the
attendant. The attendant tells the caller that the called person is temporarily
unable to take calls and requests that they are transferred to an Assistant
extension.
2. The attendant refers to the Assistant extension box in the Edit Employee
Information dialog box and enters the Assistant extension number in the
Target list box.
3. The attendant transfers the call to the Assistant extension.