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42 Using the Attendant window
Enterprise Edge Attendant Console User Guide P0908544 Issue 01
Directory list employee and extension information
Each one of the Directory list tab views contains the following types of employee
and extension information.
Note: The first two columns are not labeled and contain icons only, no text.
BLF displays extensions connected to the Enterprise Edge server, including
wireless Companion telephones, Enterprise Edge Voice Messaging
extensions and Hunt group extensions. This view displays only the
person status icon, telephone status icon and employee name. This
allows more extensions to be displayed at once.
Assigned displays specific extensions for which an assistant attendant is
responsible. Like the Full tab view, the Assigned tab view displays the
maximum amount of extension and employee information allowed in
the Directory list. Extensions are assigned or removed from the
Assigned tab view in the Options dialog box. Refer to Assistant
attendant setup on page 20.
Selected displays a subset of the Full tab extensions. The Selected tab view
displays the maximum amount of extension and employee
information allowed in the Directory list. Selected extensions are
particularly useful if the attendant directs incoming calls to a limited
number of extensions and wants to display only those extensions.
Extensions are added or removed from the Selected tab in the
Options dialog box.
person status icon This is the leftmost column in the Directory list views and does
not have a column heading. It can contain an icon or be
blank. The person status icon shows the physical location of
the employee. Refer to Search and edit functions in the
Directory options on page 38.
telephone status icon This is the second column from the left in the Directory list
views and does not have a column heading. The telephone
icons show the current status of the telephones connected to
the Enterprise Edge Server. They also show additional
information such as whether the extension is ready to receive
calls or is on Do Not Disturb (DND). The telephone icons are:
Available for
calls
Do Not
Disturb
Call
Forwarded
On-hook
Off-hook
Note:A Hunt Group is a group of telephones that can all be
called by a single number. Hunt Groups are configured in
your Enterprise Edge server. The telephone status icon for a
Hunt Group extension is blue and always indicates on-hook.