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50 Handling calls
Enterprise Edge Attendant Console User Guide P0908544 Issue 01
To transfer using the Contacts box:
1. Double-click the telephone status icon to the right of the Contacts box.
The call transfers to the displayed extension.
To transfer using the Target list box:
1. Make sure the extension in the Target list box is correct. Double-click the
telephone status icon to the right of the Target list box or click the Transfer
button. You can also click the Target list box and press the Enter key on the
keyboard.
The call transfers to the displayed extension.
To transfer using the Directory list:
1. Scroll through the Directory list. Double-click the telephone status icon or the
name of the person to whom you are transferring the call.
The call transfers.
To transfer a call to the voice message mailbox of the extension in the Target list
box:
1. Type the extension number of the employee in the Target list box.
2. Click the VMTransfer button.
The caller transfers and the Loop button becomes idle.
Note: You can make the VMTransfer button inactive when a non-Enterprise
Edge Voice Messaging system is attached to the Enterprise Edge
server.