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P0908544 Issue 01 Enterprise Edge Attendant Console User Guide
Glossary
Assistant attendant
The assistant attendant is the telephone attendant who provides call coverage for
specific employees.
Backup attendant
The Backup attendant receives calls when the main attendant is not available. The
main attendant uses the Out button on the Attendant main window to direct calls to
the backup attendant.
BLF (Busy Lamp Field)
Busy Lamp Field is one of the Directory list tab views. It displays the phone status
and extensions of employees.
CF
Call Forward.
Caller ID
Caller ID, known as CLID or Calling Line Identification, is provided by your
telephone company. If your company subscribes to Caller ID, the caller name and
number are displayed on incoming calls.
CO
Central Office.
CTA - Computer Telephony Adapter
A CTA is the hardware device used to connect a PC to the Enterprise Edge server,
and includes the CTA 100, an external device, and the CTA 150i, which is installed
in a PC hard drive.
Destination extension
The destination extension is the person’s extension to which a caller (or attendant)
attempts to connect.
DND
Do not disturb.
DTMF - Dual Tone Multi Frequency
DTMF is the sound emitted when telephone buttons are pressed.
Enterprise Edge Attendant Console
Enterprise Edge Attendant Console is a Windows-based software product that
provides call management and call activity reporting capability to a business.