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Using the Attendant window 35
P0908544 Issue 01 Enterprise Edge Attendant Console User Guide
Using Caller Information options
Caller Information options are in the top, center of the Attendant window. Caller
Information options contain information about the caller that appears in the boxes
when you answer a call.
Caller Information options include:
• Name, Caller Type list boxes (Unclassified, Personal, Employee, Vendor, or
Customer), Company and Note boxes
• Contacts boxes that display the three parties the caller most frequently calls in
your company
The following buttons appear in the Caller Information options:
opens the Edit Caller Information dialog box. Refer to
Maintaining caller information
on page 63.
places the active call on Hold.
disconnects the active call.
places the active call in park and opens the Page dialog box
so that you can page the person whose extension is in the
Target list box.
Refer to Parking calls and paging employees
on page 51.