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86 Glossary
Enterprise Edge Attendant Console User Guide P0908544 Issue 01
Enterprise Edge server
The telephone system that Enterprise Edge Attendant Console works with.
External call
An external call is a call that originates from outside your company’s voice message
mailbox system.
Hookflash
This is the signal that occurs when a telephone goes on-hook followed by off-hook.
Hunt Group
A Hunt Group is a group of telephones that can be called by a single number. Hunt
Groups are configured in your Enterprise Edge server.
ID
Identification.
Internal call
An internal call is a call, such as a call from another employee’s extension, that
originates from your company’s Enterprise Edge server.
LAN
Local area network.
Main attendant
A main attendant is the telephone attendant who is primarily responsible for
managing a company’s incoming calls. The main attendant can have other
attendants.
Networked model
In a networked model the Enterprise Edge Attendant Console main attendant’s PC
is connected to one or more additional attendant PCs through a network.
Overflow attendant
The overflow attendant receives incoming calls when there are more than six active
calls at the main attendant’s PC.
PC
Personal Computer.
Server component
The Enterprise Edge Attendant Console Enterprise Edge server program supports
the Attendant component residing in the PC.
Shared system
In an Enterprise Edge Attendant Console shared system the Enterprise Edge server
is shared by two or more companies.