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Contents 5
P0908544 Issue 01 Enterprise Edge Attendant Console User Guide
Chapter 6 Maintaining caller and employee information 63
Maintaining caller information 63
Creating a new caller record 63
Finding and editing caller information 66
Maintaining employee information 67
Working with the Directory list 68
Finding an employee record 68
Editing employee information 70
Chapter 7 Generating reports 75
Report types 75
Calls by Customers report 75
Calls to Employees report 75
Extension Directory report 76
Working with the Reports window 76
Database box 76
Information list box 76
Period list box 77
Employees and Customers options 78
Creating and viewing reports 79
Loading the database 79
Selecting a report type 80
Setting the report period 80
Selecting employees and customers for the report 82
Create Report button 83
Viewing the report you generated 83
Printing a report 84
Glossary 85
Index 89