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Index 91
Enterprise Edge Attendant Console User Guide P0908544 Issue 01
M
Main attendant, full-time 17
Maintaining caller information
63
Maintaining employee information
67
Making a call from the attendant’s extension
59
Managing calls at the employee’s telephone
60
Managing calls using telephone display buttons
60
Menu bar
26
using
28
Menus available from the main window
26
My Extension
18
My extension rings
21
N
Name box 36, 40, 66
Networked model
86
New Caller button
65
New Name button
41
Note
27
O
Off-hook 42
One Month button
77
One Week button
77
On-hook
42
Options
29
Options dialog box
16, 18
Selected tab
22
Orange Loop button
34
Out button
18
Overflow attendant
13, 19
P
Page button 38
Park
31
Park/Page button
35
Parked calls box
52
Parking calls and paging employees
51
Parking, Holding and Screening calls
51
Part-time main attendant
18
Paste
28
Period list box
77
Person status icon
42
Phone box
36, 40
Placing and retrieving calls on Hold
54
Postal Code of the employee
40
Processing a call with right-click mouse
capability
10
R
Record Number box 40
Red Loop button
34
Redirect calls to
19
Release
31
Release button
35
Reports
29
All button
78
calls by customers
75
calls to employees
75
Customer/Employee button
78
Database box
76
extension directory
76
generating
75
Information list box
76
Select button
78
Reports window
76
working with
76
Resetting the Full tab view
70
Restore minimized Attendant screen when
22
Restoring Attendant window
22
Right-click capability
10
Ringing
34
Ringing Assigned Extension
34
S
Save button 41
Screen Transfer
30
Screening calls
55
Search by department
69
Search for an individual
70
Selected extensions box
22
Selected tab
Directory list
22
Options dialog box
22
Selected tab view
42
Shared system
86
Standalone model
87
Starting the Attendant component
15
State/Province box
40
Status Bar
27, 29
Status box
27
T
Take button 21
Target box
37
finding an extension and moving it to
47
Target extension
87
Target menu
32
Telephone
managing calls at the employee’s telephone
60