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9. Help
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9.3.3 Fax – sending
9.3.4 Fax – receiving
Problem Cause & Solution
I cannot send documents. L The telephone line cord is connected to the [EXT] jack on the unit.
Connect to the [LINE] jack (page 19).
L The other party’s fax machine is busy or has run out of recording
paper. Try again.
L The other party’s machine is not a fax machine. Check with the
other party.
L The other party’s fax machine failed to answer the fax
automatically. Send the fax manually (page 30).
I cannot send a fax
overseas.
L Use the overseas transmission mode (feature #411 on page 55).
L Add two pauses at the end of the telephone number or dial
manually.
The other party complains
that letters on their
received document are
distorted or not clear.
L If your line has special telephone services such as call waiting, the
service may have been activated during fax transmission. Connect
the unit to a line that does not have these services.
L Another telephone on the same line is off the hook. Hang up the
extension telephone and try again.
L Try copying the document. If the copied image is clear, there may
be something wrong with the other party’s machine.
The other party complains
that black lines, white
lines or smudges appear
on their received
document.
L The glass or rollers are dirty with correction fluid, etc. Clean them
(page 75). Please do not insert a document before correction fluid
has dried completely.
Problem Cause & Solution
I cannot receive
documents.
L You may have subscribed to a voice mail service due to service
packs offered by your telephone company. Fax reception may not
be possible when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate
voice mail service, or
– subscribe to a Distinctive Ring service (page 39).
L The telephone line cord is connected to the [EXT] jack on the unit.
Connect to the [LINE] jack (page 19).
I cannot receive
documents automatically.
L The receiving mode is set to TEL mode. Set to FAX ONLY mode by
pressing {AUTO ANSWER}.
L The time taken to answer the call is too long. Decrease the number
of rings before the unit answers a call (feature #210 on page 54).
L Make sure that the Distinctive Ring of feature #430 is set properly
(page 39). If you do not subscribe to the Distinctive Ring service
offered by your local telephone company, this feature should be
OFF.
The display shows
“CONNECTING...”, but
faxes are not received.
L The incoming call is not a fax. Change the receiving mode to TEL
mode by pressing {AUTO ANSWER}.
A blank sheet is ejected. L The other party placed the document in their fax machine the
wrong way. Check with the other party.
FLM651-PFQX2292ZA-en.book Page 63 Monday, September 12, 2005 2:22 PM