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11. Help
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For assistance, please visit http://www.panasonic.com/help
11.3.6 Network (KX-MB781 only)
Problem Cause & Solution
I cannot operate the following
functions.
– PC printing
– Scanning
– Remote Control
– PC FAX
– Device Monitor
L Confirm the LED via the LAN port of the main board. If the LED is glowing
or blinking red, the network access is working correctly.
– LED ON: The main board is linked to the network equipment on the
LAN.
– LED blinking: The main board is communicating with the network
equipment on the LAN.
If the LED is not glowing or blinking, follow the solutions below to solve the
problem.
L The IP address of the unit may have changed.
To detect the IP address, proceed as follows.
[Start] i [All Programs] or [Programs] i [Panasonic] i the
unit’s name i [IP Address Checker].
L The IP address for the unit will be detected.
Note:
L If the IP address cannot be detected, enter it manually (feature #501 on
page 57). The IP address of the computer and the unit must be in the
same local IP address class as shown below. Set the IP address in the
range of the number specified in the class corresponding to your local
network scale.
Class Subnet mask IP address
Class A 255.0.0.0 10.0.0.1 -
10.255.255.254
Class B 255.255.0.0 172.xx.0.1 -
172.xx.255.254
*1
Class C 255.255.255.0 192.168.xx.1 -
192.168.xx.254
*2
*1 “xx” should be the same value for the unit and for the computer, as
shown in the following example.
Example: 172.16.0.1 - 172.16.255.254
(The available range of “xx” is 16 - 31)
*2 “xx” should be the same value for the unit and for the computer, as
shown in the following example.
Example: 192.168.0.1 - 192.168.0.254
(The available range of “xx” is 0 - 255)
L Your firewall software is blocking the connection. Disable the firewall
software or change the firewall settings to make the Multi-Function Station
work properly.
The unit does not appear in the
[Select a Network Device]
dialog box when installing
Multi-Function Station.
L Your firewall software is blocking the connection and the setup program
may not list any units. Consult your network administrator and temporarily
disable the firewall software.
MB271-781-PFQX2722ZA-OI-en.book Page 71 Tuesday, May 22, 2007 5:20 PM