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10. Help
84
For Fax Advantage assistance, call 1-800-435-7329.
10.3.3 Cordless handset
The ink film runs out
quickly.
L Even if there are only a few sentences, every page that comes out
of the machine is considered a full page.
L Turn OFF the following features:
– confirmation report: feature #04 on page 69.
– journal report: feature #22 on page 70.
– Caller ID list: feature #26 on page 71.
The unit beeps. L Recording paper/ink film has run out. Press {STOP} to stop the
beeps and install paper/ink film.
Whenever I try to retrieve
my voice mail messages, I
am interrupted by the fax
tone.
L You are probably entering {*}{#}{9}. This is the default setting
for the fax activation code. If you use a voice mail service, turn the
fax activation feature OFF or reprogram the activation code
(feature #41 on page 72).
The speakerphone is not
working.
L Use the speakerphone in a quiet room.
L If you have difficulty hearing the other party, adjust the volume.
I cannot page the handset
or base unit.
L The handset is too far from the base unit.
The unit does not display
the caller’s name and/or
telephone number.
L You need to subscribe to a Caller ID service.
L Other telephone equipment may be interfering with your phone.
Disconnect it and try again.
L Other electrical appliances connected to the same outlet may be
interfering with the Caller ID information.
L Telephone line noise may be affecting the Caller ID information.
L The caller requested not to send his/her information (page 39).
L If a call is being transferred to you, the caller information will not be
displayed.
The Caller ID list/incoming
phone numbers are not
edited automatically.
L The Caller ID number auto edit feature is turned OFF. Turn it ON
and try again (page 42).
The display exits the
Caller ID List while
viewing caller
information.
L Do not pause for over 1 minute on the handset or 3 minutes on the
base unit while searching.
Problem Cause & Solution
The handset does not
work.
L Make sure that the battery is installed correctly (page 17).
L Fully charge the battery (page 20).
L Clean the charge contacts and charge again (page 20).
L Unplug the base unit’s power cord to reset. Plug in, and try again.
L Re-install the battery (page 17) and fully charge it.
The handset does not
ring.
L The ringer volume is set to OFF. Adjust it (page 27).
The display shows “No
link to base. Move
closer to base, try
again.” and an alarm
tone sounds.
L The handset is too far from the base unit.
Move closer and try again.
L Plug in the base unit’s power cord.
L Raise the base unit antenna.
L The handset may have lost communication with the base unit.
Register the handset again (page 78).
Problem Cause & Solution
FPG379-PFQX2138ZA-en.book Page 84 Wednesday, January 12, 2005 4:49 PM