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10. Help
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For Fax Advantage assistance, call 1-800-435-7329.
10.3.4 Fax – sending
10.3.5 Fax – receiving
Problem Cause & Solution
I cannot send documents. L The other party’s fax machine is busy or has run out of recording
paper. Try again.
L The other party’s machine is not a fax machine. Check with the
other party.
L The other party’s fax machine failed to answer the fax
automatically. Send the fax manually (page 47).
I cannot send a fax
overseas.
L Use the overseas transmission mode (feature #23, on page 70).
L Add two pauses at the end of the telephone number or dial
manually.
The other party complains
that letters on their
received document are
distorted or not clear.
L If your line has special telephone services such as call waiting, the
service may have been activated during fax transmission. Connect
the unit to a line that does not have these services.
L An extension telephone on the same line is off the hook. Hang up
the extension telephone and try again.
L Try copying the document with this unit. If the copied image is clear,
there may be something wrong with the other party’s machine.
The other party complains
that black lines, white
lines or smudges appear
on their received
document.
L The scanner glass or rollers are dirty with correction fluid, etc.
Clean them (page 92). Please do not insert a document before
correction fluid has dried completely.
Problem Cause & Solution
I cannot receive
documents.
L When you have a single telephone line and subscribe to a voice
mail service, you must also subscribe to a Distinctive Ring service
(page 55).
L The ink film is empty. Replace the ink film with a new one (page
15).
I cannot receive
documents automatically.
L The receiving mode is set to TEL mode.
Change the receiving mode:
– TAM/FAX mode (page 52) or FAX ONLY mode (page 53).
L The time taken to answer the call is too long. Decrease the number
of rings in feature #06 (page 69).
L The greeting message is too long. Record a shorter message
(page 59).
The display shows
“CONNECTING.....”, but
faxes are not received.
L The receiving mode is set to FAX ONLY mode and the incoming
call is not a fax. Change the receiving mode:
– TAM/FAX mode (page 52) or TEL mode (page 51).
A blank sheet is ejected. L If a blank sheet is ejected after the received document is printed
out, the size of the document sent by the other party is as large as,
or larger than, the recording paper, or the receiving reduction rate
is not programmed correctly. Program the proper rate in feature
#36 (page 71).
L The other party placed the document in their fax machine facing
the wrong way. Check with the other party.
FPG379-PFQX2138ZA-en.book Page 86 Wednesday, January 12, 2005 4:49 PM