Filter
Top Products
10. Help
87
For Fax Advantage assistance, call 1-800-435-7329.
10.3.6 Copying
The printing quality is
poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 9 for
further details.
L The thermal head is dirty. Clean it (page 93).
L If documents can be copied properly, the unit is working normally.
The other party may have sent a faint document or there may be
something wrong with the other party’s machine. Ask them to send
a clearer copy of the document or to check their fax machine.
L Some paper has instructions recommending which side to print on.
Try turning the recording paper over.
L You may have used paper with a cotton and/or fiber content that is
over 20%, such as letterhead or resume paper. We recommend
smooth paper such as “Hammermill Jet Print” for clearer printing.
I cannot receive
documents by pressing
{*}{#}{9} on the
handset.
L You must set remote fax activation to ON (feature #41 on page 72)
beforehand.
L Press {*}{#}{9} firmly.
L The memory is full of received documents due to a lack of
recording paper or a recording paper jam. Install paper (page 16)
or clear the jammed paper (page 89).
The other party complains
that they cannot send a
document.
L The receiving mode is set to TEL mode. Receive the document
manually (page 51) or change the receiving mode to TAM/FAX
mode (page 52) or FAX ONLY mode (page 53).
L The memory is full of received documents due to a lack of
recording paper or a recording paper jam. Install paper (page 16)
or clear the jammed paper (page 89).
I cannot select the desired
receiving mode.
L If you want to set TAM/FAX or FAX ONLY mode:
– select the desired mode using feature #77 (page 73), and
– press {AUTO ANSWER} repeatedly until the desired mode is
displayed.
L If you want to set TEL mode:
– press {AUTO ANSWER} repeatedly until TEL mode is
displayed.
Problem Cause & Solution
The unit will not make a
copy.
L The ink film is empty. Replace the ink film with a new one (page
15).
L You cannot make a copy during programming.
L You cannot make a copy during a telephone conversation.
A black line, white line or
smudge appears on the
copied document.
L The scanner glass or rollers are dirty with correction fluid, etc.
Clean them (page 92). Please do not insert a document before
correction fluid has dried completely.
The copied image is
distorted.
L Adjust the width of the document guides to fit the actual size of the
document.
Problem Cause & Solution
FPG379-PFQX2138ZA-en.book Page 87 Wednesday, January 12, 2005 4:49 PM